AI Memory for Phone Calls | Customer Context Recall

Without Memory vs. With Memory

Without Memory

Every call starts from zero

AI:

"Hi, can I get your name and account number?"

Customer:

"I called yesterday about this same issue..."

AI:

"I'm sorry, can you explain the issue again?"

Customer (frustrated):

"I've explained this three times already!"

With Vozexo Memory

Context from first word

AI:

"Hi Sarah! I see you called yesterday about the billing issue. Let me check if that's been resolved..."

Customer:

"Yes! That's exactly why I'm calling."

AI:

"I can see the adjustment was approved this morning. Your next invoice will reflect the $50 credit."

Customer (happy):

"Wow, that was fast! Thanks!"

WHAT WE REMEMBER

Everything That Matters

Conversation History

Every past call, chat, and interaction. Know what was discussed, what was promised, and what's still pending.

• Previous call summaries
• Topics discussed
• Commitments made

Preferences

How they like to be contacted, when they're available, what matters most to them.

• Contact preferences
• Best times to call
• Communication style

Account Data

Synced from your CRM—purchase history, plan details, open tickets, and more.

• Customer tier/status
• Purchase history
• Support tickets

Syncs With Your CRM

Memory doesn't live in isolation. Vozexo syncs with your existing tools to pull customer data and push call summaries back automatically.

Pull Data In

Customer profiles, purchase history, open tickets, and custom fields flow into every call.

Push Updates Out

Call summaries, new notes, and updated preferences sync back to your CRM automatically.

Real-Time Sync

Changes in your CRM appear in Vozexo instantly. No stale data.

Integrates With

Salesforce

HubSpot

Zoho

Pipedrive

Zapier

API

The Power of Remembering

40%

Faster call resolution

↓60%

Less "Can you repeat that?"

2.5x

Higher customer satisfaction

85%

Feel "recognized" by AI

PRIVACY & SECURITY

Memory With Privacy

Customer data is encrypted at rest and in transit. You control what's stored, for how long, and who can access it. Fully compliant with GDPR, CCPA, and HIPAA.

Encrypted Storage

AES-256 encryption for all stored data

Access Control

Role-based permissions for your team

Data Retention

Set automatic deletion policies

Frequently Asked Questions

How long does memory persist?

By default, memory persists indefinitely. You can configure retention policies to automatically delete data after a set period (30 days, 1 year, etc.) or manually clear specific records.

What if a customer asks to be forgotten?

You can delete a customer's memory data with one click. This removes all stored conversation history, preferences, and notes for that caller. Compliant with GDPR "right to be forgotten."

Does memory work for first-time callers?

For new callers, the AI starts fresh but immediately begins building context. If the caller is in your CRM, their account data is pulled in automatically. After the call, everything discussed is stored for next time.

Can I manually add notes to a caller's memory?

Yes. Your team can add custom notes, tags, and preferences to any caller's profile. These will be surfaced in future calls alongside the AI-generated summaries.

Is the memory shared across all my AI agents?

Yes. Memory is stored at the account level, so any AI agent in your organization has access to the same caller history. This ensures continuity regardless of which number or agent handles the call.

AI That Remembers Every Caller