Call Routing Software | Automatic Call Distribution

Sound Familiar?

"Let me transfer you to someone who can help..."

A Typical Customer Call (Without Intelligent Routing)

Customer Calls Needs pricing info

Lands in Support Wrong dept

On Hold 5+ minutes

Transferred Again Repeats story

Frustrated May hang up

67%

Hang up if transferred twice

20-30%

Agent time on redirecting

$15

Cost per misdirected call

78%

Want first-call resolution

HOW IT WORKS

3 Simple Steps from "Hello" to the Right Person

1

AI Understands the Call

When a call comes in, AI listens to the caller's first words and immediately identifies their intent. Sales inquiry? Support issue? Billing question? Emergency?

Callers don't have to repeat themselves or navigate confusing menus.

2

Applies Your Business Rules

The system checks your custom routing rules: skills & departments, schedules & availability, priority & urgency. VIP customers and emergencies jump the queue.

Every call follows the logic you set—automatically, 24/7.

3

Routes to the Right Person

The call connects to the best available agent. If no one is available: offer a callback, capture voicemail, trigger SMS/email, or book an appointment.

No call falls through the cracks. No manual follow-up needed.

Key Features

Everything you need for smarter call distribution

Intent-Based Routing

AI understands why the caller is reaching out and routes them accordingly—no more guessing or asking "What's this regarding?"

Skills-Based Routing

Match callers with the right department or agent based on skills, role, language, or specialty. Sales to sales. Support to support.

Schedule Aware

Automatically adapts to business hours, on-call rotations, holidays, and time zones. After-hours calls follow different rules.

Priority & VIP Rules

Raise the priority of urgent cases or VIP customers so they're handled first. Your best customers get the fastest response.

Smart Failover

If the first target is busy or offline, the system automatically tries the next best route. Calls don't get stuck.

Load Balancing

Distribute calls fairly across your team with round-robin or weighted distribution. Prevent burnout, keep everyone productive.

Multi-Channel Follow-Up

When no one is available, capture details and trigger email, SMS, or callback workflows. Never lose a lead to a missed call.

Routing Analytics

See which routes are used most, where calls get stuck, and where to optimize. Make data-driven decisions about your call flow.

Smarter Routing for Every Team

See how different industries use Intelligent Routing

Home Services

Plumbing, HVAC, electricians, and contractors.

Route emergencies to on-call technicians
Send new leads to sales
Forward follow-ups to admin staff

Clinics & Healthcare

Medical offices, dental clinics, and healthcare providers.

Separate urgent clinical calls from scheduling
Route billing to admin team
Patients get faster, better care

Agencies & SaaS

Marketing agencies, software companies, and B2B services.

Send new leads to the right sales pod
Route existing customers to support
Keep your pipeline moving

What Results Can You Expect?

↓40%

Fewer internal transfers

↑35%

First-call resolution

8s

Avg. time to right person

24/7

Automatic routing

Results based on early customers using Intelligent Routing for 60+ days. Your results may vary.

Part of the Vozexo AI Phone Suite

Intelligent Routing works seamlessly with our other features

AI Call Answering

Smart Screening

Intelligent Routing

Voicemail-to-Text

Outbound Follow-Up

Inbound Call

Smart Screening

Intelligent Routing

Right Person

Logged in CRM

Frequently Asked Questions

How is Intelligent Routing different from a traditional IVR menu?

Traditional IVR menus force callers to "press 1 for sales, press 2 for support." Intelligent Routing uses AI to understand what the caller says and route them automatically—no button-mashing, no frustration.

Can I customize the routing rules for my business?

Absolutely. You control the rules: by intent, department, skill, schedule, priority, location, or any combination. And you can change them anytime without a developer.

What happens if no one is available in the target team?

The system can offer a callback, take a voicemail (with instant transcription), book an appointment, or escalate to a backup team—whatever you configure.

Do I need multiple phone numbers to use Intelligent Routing?

No. Intelligent Routing works with a single number or multiple numbers. Routing is based on intent and rules, not which number was dialed.

Can I change routing rules without a developer?

Yes. The routing builder is designed for non-technical users. Drag, drop, save, done. Changes take effect immediately.

Does Intelligent Routing work with remote and hybrid teams?

Yes. Route calls to team members wherever they are—office, home, mobile. The system respects schedules and availability regardless of location.

Every Caller to the Right Person, Every Time